FAQs « Vicom Security Private Limited

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FAQs

Q1) Not able to install camera?

Make sure the Wi-Fi connection is working properly.
Wi-Fi router should have 2.4Ghz connection.
Contact your Internet Service Provider and make a separate SSID for 2.4Ghz, if not available.

Q2) Wi-fi and internet access are both fine, so why won’t the camera on the MIPC app work?

Make sure wi-fi password of the camera is same as the router wi-fi password.

Q3) How to increase the number of days of recording?

Increase the capacity of your Micro SD card.
Keep continuous recording in “OFF MODE” in the settings.
Enable motion detection and change the recording mode from “NORMAL” to “ADVANCED” recording mode.

Q4) Poor sound quality?

Go to 'CAMERA SETTINGS", go to "SOUND SETTINGS", increase "SPEAKER AND MICROPHONE LEVEL".

Q5) How to rectify reversed image while camera is mounted on ceiling?

Enter the camera settings and go to “OTHERS”.
Enable flip button & "APPLY".

Q6) Why is my phone not receiving the alarm notification?

Go to "CAMERA SETTINGS", select "ALARM", enable "MOTION DETECTION" and click on "APPLY".

Q7) How to see the recorded video?

Go to your camera.
Select “PLAYBACK” option on the top right corner of the MIPC app, beside settings.
Select "SD CARD" or "PURCHASE CLOUD STORAGE".

Q8) How to restore the factory settings?

You can restore the factory settings by pressing and holding the camera reset button for 10 seconds.

For further query please contact: info@vicomsecurity.com